Smoke-Free Campus

Suburban Community Hospital is a smoke-free campus in East Norriton. Patients and visitors are not permitted to smoke anywhere on the hospital grounds, including vehicles. Our campus is smoke-free to protect the health and wellness of patients, visitors, and colleagues.

During your stay, we strive to provide you with excellent clinical care delivered with compassion and respect.

Visitor Guidelines

We encourage loved ones to visit patients and we make every effort to provide a safe and comfortable environment for our patients and visitors. While receiving care, patients have the right to decide who may or may not visit, and those visitors are allowed without regard to race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.

Our staff and caregivers understand the important role that visitors and support persons play and every effort is made to ensure that our patients’ support person is embraced as a valued member of the care team.

• To safeguard the comfort of all our patients, visitors are asked to talk quietly and leave promptly when visiting hours have ended.
• The visiting times and/or the number of visitors may be limited in certain circumstances – and vary unit by unit – to protect the health, safety, and privacy of our patients.
• If visitors are not feeling well or have an illness that can be transferred to our patients, please refrain from visiting.
• Visitors must follow infection control precautions, keep noise to a minimum, refrain from taking photographs or videos, and comply with restrictions on smoking, alcohol and illegal substances.
• Before entering and after leaving your loved one’s room, make sure to wash your hands.
• All children must be in the company of a responsible adult and may not be left unattended.

We support the philosophy of open visiting hours (24 hours a day/7 days a week) when possible. To ensure the well-being and safety of our patients and caregivers, we ask you to please follow our visitation policy:

• Suburban Community Hospital does not allow visitors under the age of 13. Exceptions to this policy can be made by the treating healthcare clinician for end-of-life and other humanitarian situations.
• For the sake of all our patients please do not visit if you are sick. If you have fever, cough, sore throat, fatigue, nausea, vomiting or diarrhea, please postpone your visit until you are feeling better.
• Visits should be kept short. Visitors should maintain a quiet environment and avoid unnecessary noise.
• Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.

General Visiting Hours

Inpatient Visiting Hours:

11:00 a.m.- 8:00 p.m. daily

Visitation Guidelines: What to expect

We understand the importance of visiting friends, family and loved ones in the hospital. While you are with us, please follow these visitation guidelines for everyone’s safety:

How many visitors are allowed?

Each inpatient is permitted to have two visitors or two support people at one time unless approved by the nursing supervisor.

However, there are some exceptions:

End-of-life patients, preparation for surgery, or family consultation with the medical teams.

My loved one is hospitalized for COVID. Can I visit them?

COVID-positive or COVID-quarantine patients may have one visitor or one support person at a time. With the patient’s approval, however, the nursing team may provide an update via phone once a day to a designated family member or representative.

Emergency Department

How many visitors are allowed in the Emergency Department (ED) ?

Currently, we are allowing one visitor or one support person per patient in the ED.

When can I visit my loved one in the Emergency Department (ED)?

You can visit your loved one in the ED, 24 hours a day, 7 days a week.

What else should I know about the ED?

Once in the ED, visitors must remain in the patient’s room throughout the visit, except when directed otherwise by hospital staff.

Outpatient Medical Appointments

Can I accompany my loved one to an outpatient visit?

Yes, one visitor or support person is permitted to accompany a patient during their outpatient office visits or for testing. In some testing locations, you may be asked to wait in a waiting area if space is restricted.

If you have questions or concerns, please contact Patient Experience at 610.278.2306 and they will do their best to assist you.

Please note, visitors who do not comply with these rules will be asked to leave the premises.